2025-05-01
Applies to NDS products purchased within the warranty region (as stated in accompanying documentation), covering defects in materials and workmanship for at least 2 year from the date of purchase.
NDS or an authorized service provider (ASN) will, at its discretion, repair or replace defective products free of charge, using new or refurbished parts.
Proof of Purchase Required: Original invoice/receipt (showing date of purchase, model, and dealer name) must be presented. Warranty may be denied if documentation is missing or illegible.
Transport Costs Excluded: Customer bears all shipping/transportation costs and risks.
Normal wear and tear, consumables (e.g., batteries).
Damage from misuse, accidents, liquid exposure, power surges, unauthorized modifications, or improper handling.
Battery degradation after 300+ charge cycles (replacement available at customer’s expense).
Software issues (subject to separate license terms).
NDS does not guarantee error-free operation and is not liable for indirect damages (e.g., data loss, business interruptions).
Maximum liability is limited to the product’s purchase price (unless local law mandates higher compensation).
If your NDS product is in of warranty:
Contact NDS support for troubleshooting.
Email: info@ndsonar.co.uk
Or NDS tackle WhatsApp: +44 7380 416623
Or NDS tackle FB page Messenger
Investigation & Problem Analysis.
Review order details, warranty status, and product/service history.
Contact relevant departments (e.g., technical team, logistics) if needed.
Determine if the issue is due to product defect, shipping damage, user error, or other causes.
Solution Proposal.
Replacement (if product is defective/damaged)
Refund (full or partial, depending on the case)
Repair (if applicable and under warranty)
Store Credit/Discount (for minor issues or goodwill gestures)
Instructions/Troubleshooting (if issue is resolvable without return)
Customer Approval & Implementation
Process refund/replacement immediately.
Provide return shipping label (if needed).
Schedule repair or send instructions.
If rejected: Escalate to a senior support manager () for further negotiation.
If your NDS product is out of warranty:
Paid Repair Service. (Pay Service fee & Parts cost to workshop directly, The user shall bear the two-way shipping fee)
Discount on Replacement – Give a discount for a new purchase.
Service and parts price list
| Service Content | Service fee |
| Simple repair | ￡60 - ￡120 |
| medium repair | ￡120 - ￡200 |
| complex repair | ￡200 - More |
The workshop will contact you by phone or email for the specific repair service fee, and the service will only actually begin after your confirmation.
| Part Name | RRP |
| ND2 V2 Main board | £99 |
| ND2 V2 Gps board | £49 |
| ND2 V2 Radio module | £49 |
| ND2 V2 Compass | £49 |
| ND2 V2 Gps distribution board | £29 |
| ND2 Motor | £49 |
| ND2 Battery compartment seal | £9.9 |
| ND2 Hopper weight | £9.9 |
| ND2 V2 Controller circuit board (handset) | £79 |
| ND2 V3 Main board | £99 |
| ND2 V3 Gps module | £49 |
| ND2 V3 Power distribution board | £29 |
| ND2 V3 Controller circuit board (handset) | £79 |
| ND1 Main body | £99 |
| ND1 Motor board | £149 |
| ND1 Main board | £149 |
| ND1 Floater | £99 |
Accessory pricing may fluctuate due to market supply and demand variations. Final pricing will be subject to the real-time quotations provided by our customer service team.
This warranty does not affect your statutory rights under EU/EEA consumer protection laws (e.g., right to repair, replacement, or refund).
Lithium Battery Warning: Transport regulations apply (e.g., air shipments require hazardous materials compliance).
2-Year Limited Warranty: Covers product performance from first activation (excludes refurbished products*).
For full terms, contact NDS Customer Service or visit ndsonar.co.uk.