30-Day Right to Return: Unused, undamaged goods in original packaging (with labels/seals intact) may be returned within 30 days of delivery.
Defective Items: Covered if flaws exist at delivery (excludes damage from misuse/wear). Minor defects may be repaired instead of refunded.
Contact Us First: Email info@ndsonar.co.uk to request a return/exchange.
Return Label: We’ll provide a prepaid label (UK/EU) or instructions.
Ship Back: Use the label to send items via courier or drop-off.
Refund/Exchange: Processed within 7 business days of approval.
Non-Defective Returns:
Buyer covers return shipping unless faulty.
Refund excludes original shipping costs (unless required by EU law).
Defective Items:
Free return shipping & full refund/repair/replacement (per UK Consumer Rights Act 2015 & EU Consumer Rights Directive).
This policy does not affect your statutory rights (e.g., EU’s 14-day withdrawal period or UK’s 30-day right to reject faulty goods).
No returns for:
Used/damaged items or missing original packaging.
Batteries with 300+ charge cycles (wear-and-tear).